Returns & Exchange

  • Q:

    How Do I Place An Order?‚Äč

    1:

    Click on the Origin of hair that you wish to purchase.

    2:

    Choose which style and length you want and click add to cart

    3:

    You can add as many products as you like , click checkout when you are ready to pay.

    4:

    You do not have to have a paypal account to make a purchase, just continue as a guest. We accept paypal and all major debit & credit cards.

  • Shipping and Delivery

    Standard Shipping (3-7 Business Days) And you are eligible for free Shipping when you spend $300 or more.

  • Online Returns & Refunds

    If bundles are ordered you have to an hour after you order to change it. Exchanges can only be done if you find the hair not to your satisfaction (shedding, matting etc.) If installed and out of the bundle we cannot return the hair please check your bundles thoroughly before they are installed for shedding also. You can generally spot shedding a mile away if you can send pictures and videos of shedding and matting to our email (found in contact us) we can ensure you an exchange for your hair for your troubles however you have up to 2 weeks upon purchase online to do so. You can not simply return the hair because you ordered the wrong one or texture wasn't what you saw on another person's head. Ladies please do your research and ask twice before you buy. Otherwise you have a week after you have received the hair to exchange. Customer must pay for the return shipping. Ladies also please do not change the hair, we have been in business for a while and know our hair very well. Virgin hair can be dyed and/or bleached, however you still have to be careful as you would with your real hair. Extra care will be needed because the hair is not attached to the scalp and does not retain its own moisture. You must be mindful to keep the hair hydrated and moisturized. Also, when you dye and/or bleach your virgin hair the hair is no longer virgin (it will then be chemically processed ). Policy and FAQ are subject to change upon the owners request.

Thank you for shopping with us!